Shipping and return policies for Bad Luck Kitty
- Return Policy
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, we will offer you a refund provided that:
•You return the item within 7 days of purchase;
•You produce your original receipt at the time you return the item
•The item is in resaleable condition including that: •It is in its original packaging.
•It is unworn, unopened, unused and in its original condition; and
•In the case of, CDs and DVDs the original security seal or shrink wrap is intact and that:
We reserve the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
•Your original online receipt is the best form of proof of purchase
•Refunds will be issued using your original payment method
How to return a product ordered Online
Products ordered Online can be returned via emailing firstname.lastname@example.org and requesting a return as per below policy. You will need your tax invoice (email receipt) as information on this is needed as proof of purchase. For change of mind return/exchange, delivery fee is non-refundable.